Refund policy

Last updated: September 30, 2026

We want you to love what you ordered from The Pear House. If something isn't right, here's how returns work.

Return Windows

• Within 14 days of delivery: Items may be returned for a refund to your original payment method.

• 15–21 days after delivery: Items may be returned for store credit, issued as a gift card to the email associated with your order.

• After 21 days: We are unable to accept returns.

For online orders, the return window begins on the delivery date shown in your tracking information.

Return Eligibility

To be eligible for a return, items must be unworn, unwashed, unused, and undamaged, with all original tags attached.

Items must be free of odors, including perfume, deodorant, and smoke, as well as makeup, stains, pet hair, or other signs of wear.

We reserve the right to decline a return that does not meet these conditions. Items that are not eligible for return may be sent back to you at your expense.

Final Sale Items

Items marked "Final Sale" at the time of purchase cannot be returned or exchanged.

For hygiene reasons, swimwear and intimates are final sale and cannot be returned or exchanged.

Gift cards are non-refundable.

How to Start a Return

Email us at help@thepearhouse.shop with your order number and the item(s) you'd like to return.

We'll reply with return instructions. Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order. The Pear House is not responsible for return packages lost in transit before they are received by us.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order for the item you want.

All returned merchandise must meet the eligibility requirements and return windows above.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please email us within 7 days of delivery with your order number and photos of the issue.

We'll review the issue and make it right at no additional cost to you, including covering return shipping when a return is necessary.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your return has been approved.

Approved refunds will be processed to your original payment method within 5 business days. Your bank or card issuer may require additional time for the refund to appear in your account.

For eligible returns made 15–21 days after delivery, store credit will be issued by email within the same timeframe.

Contact Us

Questions about a return or refund? Please contact us at:

Poirrier House, LLC d/b/a The Pear House
1520 North Milwaukee Avenue
Chicago, IL 60622
United States

Email: help@thepearhouse.shop