Shipping policy

Last updated: September 30, 2026

Where We Ship

We currently ship to addresses within the United States only.

Processing Time

Orders are typically processed and shipped within 1–3 business days, Monday through Friday, excluding holidays.

During sales, new releases, holidays, or other high-volume periods, processing may take a little longer. You'll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Rates and Delivery

Available shipping options and rates are calculated and displayed at checkout.

Estimated delivery times begin once your order has shipped and are provided by the shipping carrier. Delivery dates are estimates and are not guaranteed.

Address Accuracy

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, email us as soon as possible. We'll do our best to update the address before your order ships, but we cannot guarantee changes once an order has been processed.

We are not responsible for packages delivered to an incorrect address provided by the customer at checkout. If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Lost, Stolen, or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, your building's mail or package area, and with neighbors or household members.

If you still cannot locate your package, contact us within 7 days of the reported delivery date. We'll work with you and the shipping carrier to investigate the issue and, when appropriate, assist with filing a carrier claim.

If your package appears to be significantly delayed or stuck in transit, please contact us and we'll look into it.

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, or other transportation disruptions.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with photos of the damaged item and/or packaging.

We'll review the issue and work with you to find an appropriate solution.

Contact Us

Questions about your order or shipping? Please contact us at:

Poirrier House, LLC d/b/a The Pear House
1520 North Milwaukee Avenue
Chicago, IL 60622
United States

Email: help@thepearhouse.shop